Refund policy

No right of withdrawal — and why

Your book is made to order: it bears the first name you chose, and its list of twenty thousand names, their order, and the fifteen clues are composed from that first name. It is printed for you, individually, after your order, and cannot be resold to anyone else.

As such, it is not subject to the fourteen-day right of withdrawal — Article 16(c) of EU Directive 2011/83/EU, which excludes goods made to the consumer's specifications or clearly personalized. You are informed of this before payment, on the first-name confirmation screen.

This exclusion applies only to a change of mind. It does not deprive you of any right if the book does not arrive, arrives damaged, or is non-conforming.

If the package does not arrive, arrives damaged, or the book is non-conforming

Write to us at contact@wonderluneya.com, attaching photographs in the case of visible damage. We reply within three business days.

We reprint and reship your copy, at our expense.
If reprinting is not possible, we refund you in full, including shipping costs.

You never need to place a new order or pay a second time in these situations.

The following are, in particular, defects of conformity: a printed first name different from the one you confirmed, a cover different from the one chosen, missing pages, or pages that are poorly printed or poorly bound.

Statutory warranty

Portuguese law, applicable to the sale, provides for a statutory warranty of conformity of three years from delivery. If the law of your country of residence is more favorable to you, it applies. This period has no connection with the erasure of the print file containing the child's first name (see below).

The only thing we'll ask of you

So as not to keep the child's first name longer than necessary, the print file containing it is erased from our server 24 hours after the printer downloads it, and the printer erases its own copy no later than 90 days after shipping. If a reprint becomes necessary after that, we will simply ask you for the first name again. Ten seconds, free of charge, and it does not reduce any of your rights. The same first name produces the same book: your reprint will be identical to the original copy.

If you made a mistake entering the first name

The first name is shown to you before payment, in the book's typography, exactly as it will be printed — in capital letters and without accents — and you confirm it by checking a box. A spelling mistake on your part is therefore not, on its own, a defect of conformity: the book conforms to what you confirmed.

That said, write to us: we may offer you, as a commercial gesture, a reprint at cost price.