Version dated October 8, 2026. This text has not yet been reviewed by a lawyer established in Portugal.
Article 1 — Identification of the Seller
The site www.wonderluneya.com and the Wonder Luneya Studio brand are operated by Lunéa Lda, a sociedade por quotas under Portuguese law, with registered office at Caminho da Várzea da Mó Grande n.º 840, 3270-088 Pedrógão Grande, Portugal — NIPC 519 163 028, VAT PT519163028, email contact@wonderluneya.com.
Article 2 — Purpose and Acceptance
These terms and conditions govern every sale concluded on www.wonderluneya.com between Lunéa Lda and a consumer, understood as any natural person acting for purposes outside their trade, business, or profession.
Placing an order implies full and unreserved acceptance of these terms and conditions, in the version in effect on the day of the order. The customer receives a copy with their order confirmation, on a durable medium.
Article 3 — The Product
Wonder Luneya Studio sells a printed book, personalized with the first name chosen by the customer.
- Format 152 × 229 mm (6 × 9 in), 122 pages, laminated softcover, glued square spine.
- Black-and-white interior.
- The book contains a list of 20,000 first names printed in capital letters, among which is the name chosen by the customer, as well as fifteen clues spread throughout the pages, which allow the names to be progressively eliminated until only one remains.
- It also includes an opening text, a page of game rules, and a final page to be filled in by hand.
The list of 20,000 names, their order, and the fifteen clues are determined by the name and language chosen. The same name, in the same language, produces the same book: this is what allows the seller to reprint an identical copy when Article 11 requires it, without keeping the file.
The book never reveals the child's sex, and nowhere indicates that the sought name is the answer.
The photographs and visuals shown on the site illustrate the product. The cover chosen by the customer is the one that will be printed; colors may vary slightly depending on the screen and the paper.
Article 4 — Entering the First Name
The first name is entered by the customer at the time of ordering. It is set in capital letters, without accents, with the hyphen preserved.
- Accepted characters: the letters A to Z, the hyphen, the apostrophe, and the space.
- Accented letters are converted automatically: JOSÉ becomes JOSE, ZOË becomes ZOE.
- Non-Latin scripts and digits cannot be printed and are rejected at entry.
- The length is limited by the printed width of the column, not by a number of characters. A name that is too wide is rejected on screen, with an immediate message.
- The first name is displayed to the customer, in the book's typography, exactly as it will be printed — in capital letters and without accents — and not as it was typed. The customer confirms it a first time upon entry, then a second time before payment, by way of a checkbox that is never pre-checked.
Once the order is confirmed, the first name can no longer be changed: production begins immediately and each copy is printed individually.
By entering a first name, the customer represents that they are entitled to provide it: either because it is their own child's name, or because they have the consent of the person exercising parental authority.
The seller reserves the right to refuse an order whose entry clearly does not correspond to a first name, or contains abusive, discriminatory terms, or terms contrary to public order. The order is then canceled and refunded in full.
Article 5 — Price
Prices are displayed inclusive of all taxes, excluding shipping costs. Shipping costs are indicated before the order is confirmed.
The price is the same for each copy. No quantity discount applies to the book: ordering several copies means paying the same unit price for each one.
The applicable price is the one displayed at the time the order is confirmed.
Article 6 — Order and Payment
The order is deemed concluded once payment is accepted. A confirmation email is sent, showing the chosen cover, the quantity, the price, the delivery address, and the order number. The first name, confirmed on screen before payment, is not repeated in it.
The accepted payment methods are indicated on the site. Payment is processed by a payment provider; Lunéa Lda never has access to the customer's full banking details.
Article 7 — Production and Delivery
Each copy is printed on demand, after the order is placed, by a partner printer. No stock is held.
Production and transport times are indicated at the time of ordering, depending on the destination. They are indicative and do not constitute a firm commitment, unless stated otherwise at the time of ordering. In the absence of an agreed time frame, delivery takes place no later than thirty days after the conclusion of the contract.
Shipping costs are calculated by destination and displayed before payment.
Delivery is made to the address provided by the customer. An incomplete or incorrect address is the customer's responsibility; the cost of a second shipment may be charged to them.
Article 8 — Transfer of Risk
The risk of loss or damage to the package remains with the seller until the book is physically handed over to the customer, or to the person the customer has designated.
As a result, a package that is lost, stolen in transit, or arrives damaged is not the customer's responsibility. Article 11 specifies what happens in that case.
Article 9 — No Right of Withdrawal
Since the book is made according to the customer's specifications and is clearly personalized, it is not subject to the fourteen-day right of withdrawal. The customer is informed of this before payment, on the first-name confirmation screen, and expressly acknowledges it by checking a box that is never pre-checked; payment is only possible once this box is checked. This exclusion is provided for in Article 16(c) of EU Directive 2011/83/EU and its national transposition.
This exclusion applies only to a change of mind. It does not deprive the customer of any right in the event of a non-conforming, damaged, or undelivered product — see Articles 10 and 11.
Article 10 — Statutory Warranty of Conformity
The customer benefits from the statutory warranty of conformity provided for under applicable law. The book must match its description, bear the first name as confirmed by the customer, and be free of manufacturing defects.
The following constitute, in particular, a defect of conformity: a printed first name different from the one confirmed by the customer, a cover different from the one chosen, missing pages, or pages that are poorly printed or poorly bound.
Portuguese law, applicable to the contract, provides for a period of three years from delivery (Decreto-Lei n.º 84/2021, artigo 12.º). A consumer residing in another country retains, where more favorable, the period provided for under the law of their country of residence. This period has no connection with either the fourteen-day right of withdrawal (Article 9) or the erasure of the print file containing the first name (Article 13).
Article 11 — Lost, Damaged, or Non-Conforming Package
If the package has not reached the customer, or has arrived damaged, or if the book is non-conforming:
- the customer reports it by email to contact@wonderluneya.com, with photographs in the case of visible damage;
- the seller carries out a reprint and a new shipment, at its own expense;
- if the reprint is not possible, the seller refunds the full amount, including shipping costs.
Under no circumstances does the customer need to place a new order or pay a second time in these situations.
Article 12 — Customer Entry Error
A first name misspelled by the customer themselves does not, on its own, constitute a defect of conformity: the book was printed in accordance with the name displayed exactly as it would be printed, and confirmed by the customer before payment.
In this case, the seller may offer, as a commercial gesture and without any obligation to do so, a reprint at cost price. This option creates no right in the customer's favor.
Article 13 — Reprinting and Erasure of the First Name
The print file, which contains the child's first name, is erased from the seller's servers 24 hours after the printer downloads it; the printer erases its own copy no later than 90 days after shipping. The first name is kept neither on the invoice nor in the accounts: only an order code appears there.
Once this file has been erased, any reprint — including under the warranty in Article 11 — requires the customer to provide the first name again. This is immediate and costs the customer nothing; it does not reduce any of their rights. The seller keeps, with each order, the version of the manufacturing process used, so that the reprint is identical to the original copy.
This choice is deliberate: it avoids keeping a child's first name for longer than necessary.
Article 14 — Personal Data
The processing of data is detailed in the privacy policy, of which these terms and conditions provide only a summary.
Our shop is hosted by Shopify. For certain services and features, Shopify collects and processes personal data under its own responsibility, in accordance with its own terms and its privacy policy; the child's first name is never involved, as Shopify only receives it encrypted. Details are given in our privacy policy.
The child's first name is communicated to the partner printer solely within the print file, for manufacturing purposes. The customer has the rights of access, rectification, erasure, restriction, objection, and portability, exercisable at the address indicated in Article 1.
Article 15 — Intellectual Property
The text of the book, its layout, its covers, the clue mechanism, and the Wonder Luneya Studio brand are the property of Lunéa Lda or its rights holders.
The purchase of a copy grants the customer ownership of that copy and the right to make private use of it. It grants no right of reproduction, adaptation, distribution, or commercial exploitation. The customer remains free to give, lend, or resell their copy.
Article 16 — Complaints and Customer Service
Any complaint should be sent to contact@wonderluneya.com. The seller undertakes to respond within three business days.
For any complaint, the customer should provide the order number shown on their confirmation email. The legal deposit number printed on page 2 of the book identifies the edition in its language, not the order.
Article 17 — Dispute Resolution
In the event of a dispute, the customer is invited to first contact customer service. Failing a resolution, the customer may turn to a consumer alternative dispute resolution body, or bring the matter before the competent court.
Body competent for Lunéa Lda: CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Rua D. Afonso Henriques 1, 4700-030 Braga, Portugal — geral@cniacc.pt — www.cniacc.pt. The CNIACC exercises residual jurisdiction over the whole of Portuguese territory, in areas not covered by any regional arbitration center; this is the case for Pedrógão Grande, where Lunéa Lda has its registered office.
In distance selling, jurisdiction is in principle determined by the consumer's place of residence: a consumer residing in another region of Portugal may bring the matter before the arbitration center of their region. The full list of centers is published by the Direção-Geral do Consumidor.
Consumers residing in another European Union country may also contact the European Consumer Centre of their country of residence. The European online dispute resolution (ODR) platform was closed on 20 July 2025 by Regulation (EU) 2024/3228; it is therefore no longer referenced.
Article 18 — Governing Law
These terms and conditions are governed by Portuguese law.
This clause does not deprive the consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence.
Article 19 — Amendment of the Terms and Conditions
The seller may amend these terms and conditions at any time. The version applicable to an order is the one in effect on the day of that order, a copy of which the customer receives.